General Question:

Q. What is the Customer Service Charge?

Metering Questions

Q. Why do you have to gain access to my house to change my meter – Isn’t it on the outside of my house?

A. The purpose for the customer service charge is that there are various costs to the Water Division which include expenses to maintain meters, read meter, billing, collection and administrative expenses of the staff. Each customer on the system is responsible for paying the customer service charge in addition to the charge for the water they use.

A. The box on the outside of the house is a remote reader.  The actual meter is inside you home.  We are presently upgrading all meters to radio read and will eliminate the need for a remote reader.

A. Absolutely – each meter is identified by a serial number which will only transmit your reading for your usage.